Refund Policy
1. Basic Principles
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All payments and refunds for tallerRx services strictly adhere to the payment policies of the respective app stores (Google Play Store, Apple App Store) where the app was downloaded and the purchase was made.
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Taller Inc. does not directly collect or store your payment information. All transactions are securely processed through the native In-App Purchase systems of the respective stores.
2. Canceling Your Subscription (Auto-Renewal)
If you do not wish to continue your regular subscription, you must manually cancel it in your device settings before the next billing cycle begins (at least 24 hours in advance). Even if you cancel your subscription, you will retain full access to the service for the remainder of your currently paid billing period.
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Apple (iOS) Users: Go to [Settings] > [Your Name (Apple ID)] > [Subscriptions] > Select ‘tallerRx’ and cancel the subscription.
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Google (Android) Users: Open the [Google Play Store app] > Tap the [Profile icon] in the top right > [Payments & subscriptions] > [Subscriptions] > Select ‘tallerRx’ and cancel the subscription.
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⚠️ Important Note: Simply deleting the app or deactivating your tallerRx account does not cancel your recurring subscription. You must cancel the subscription directly through the account settings of your device’s App Market (App Store or Google Play).
3. Refund Policy and How to Request a Refund
Due to the nature of digital content, where the service becomes available immediately upon purchase, prorated refunds for a simple change of mind or partially used periods are generally not permitted. However, if your situation meets the specific refund criteria of the respective app store, you may request a refund directly from the store following the procedures below.
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Purchases via Apple App Store:
Due to Apple’s strict privacy policies, developers cannot issue refunds directly on your behalf. You must visit Apple’s customer support website (reportaproblem.apple.com) and submit a refund request by selecting ‘Report a Problem’. The final decision regarding the refund is entirely at Apple’s discretion based on their review guidelines.
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Purchases via Google Play Store:
You can request a refund directly within the Google Play Store app by navigating to [Profile icon > Payments & subscriptions > Budget & history]. Generally, if a request is made within 48 hours of the transaction, refunds are processed according to Google’s policies. Refund requests made after 48 hours may be restricted based on the store’s terms and conditions.